Return & Refund
Policy

1) Scope

• This policy applies to eligible products purchased through Girvi.in or via authorized Girvi partner shops (online/offline orders logged on Girvi.in).
• Policy covers: returns, exchanges, cancellations, refunds, and damaged/incorrect items.
• Some items may be marked “Final Sale / Non-Returnable” on the invoice/product page.

2) Return eligibility (gold/silver & ornaments)

A return may be accepted only when all conditions are met:

• Invoice/Order ID: Must match Girvi records.
• Condition: Unused, not damaged, not altered, no missing parts.
• Seals/Packaging: Tamper-proof seals (if any) must be intact.
• Purity & weight verification: Subject to verification at our/partner’s facility.

3) Return window

• Standard window: 7 days from delivery/collection date (recommended).
• Damaged/incorrect item: Report within 24–48 hours of delivery with clear photos/video.
• Partner shops may have a different window; if so, the invoice/shop policy prevails.

4) How to request a return

• Contact support with: Order ID, invoice copy, product photos, reason for return.
• If eligible, we issue a return approval and pickup/drop instructions.
• Pack item securely with invoice; do not remove tags/labels.

5) Verification & acceptance

All precious metal returns are subject to inspection:

• Visual checks: seal, tamper marks, scratches, dents.
• Weight checks: verification against invoice specs.
• Purity checks: hallmark/assay verification where required.

6) Refund method & timeline

• Mode: Refund to original payment method (UPI/Card/Netbanking) or bank transfer as per record.
• Timeline: After acceptance, refunds are typically processed in 5–10 business days (bank timelines vary).
• Cash purchases: May require bank details or store-credit if permitted by partner policy.

7) Deductions / charges (important for gold & silver)

Because metal prices fluctuate and items may involve making/handling costs, refunds may include deductions such as:

• Making charges (for ornaments) if not refundable as per invoice.
• Packaging/handling charges (if applicable).
• Assay/purity check fee (if required due to dispute/verification).
• Shipping / pickup cost if return is not due to our error.
• Price fluctuation adjustment: In some cases, refund is based on prevailing rate at return-acceptance time (declare on invoice if used).

8) Cancellations

• Before dispatch/processing: Usually eligible for full refund.
• After dispatch: Cancellation may not be possible; you may need to follow the return process after delivery.
• Custom/made-to-order items: Often non-cancellable once work has started.

9) Damaged, missing, or incorrect items

• Report within 24–48 hours with unboxing video/photos if possible.
• Do not use the item; keep packaging and invoice.
• We may offer replacement, exchange, or refund depending on verification.

10) Exchanges

• Exchange is subject to item condition, verification, and stock availability.
• For metal price differences, additional amount or partial refund may apply.
• Ornament exchanges may include making charges difference.

11) Non-returnable items

Unless defective/incorrect, the following are typically non-returnable:

• Items with broken seals/tampered packaging (bullion/coins/bars).
• Custom engraved or made-to-order ornaments.
• Items marked “Final Sale / Non-Returnable” on invoice/product page.
• Used, altered, or damaged items (not due to transit issue).

12) Chargebacks / disputes

If you file a chargeback while a return/refund is in progress, we may pause processing until the dispute is resolved. Please contact support first so we can help faster.

13) Contact

For returns/refunds support, contact:

• Email: support@girvi.in
• Phone: +91 9022752529
• Return address: Girvi Partner Shop / Warehouse, India